Shipping & Returns
Effective and last revised on July, 2025
Each item is made to order with intention and care.
Thank you for supporting conscious creation and honoring the slow, mindful nature of our offerings.
Shipping Information
Please note that all shipping times are estimated and may vary due to production schedules, postal delays, or customs clearance. We appreciate your patience and understanding.
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OMMIA Organic Skincare
Our skincare products are handcrafted in small batches by our artisan partner OMMIA in Romania.
Please allow the following timeframes:
⊙ Production time: 2–4 business days
⊙ Estimated delivery: approx. 4 business days after production (varies by location)
Shipping costs are calculated at checkout based on your location.
Apparel & Accessories
(T-Shirts, Hoodies, Phone Cases)
These items are printed on demand by our trusted production partner Printful, crafted just for you after you place your order.
Estimated timeframes:
⊙ Production time: 2–7 business days
⊙ Delivery: 5–10 business days after production (depending on your region)
You will receive a tracking link via email once your item has shipped.
Shipping regions: Most countries worldwide are supported, with a few exceptions (e.g. South Korea, Hong Kong, Taiwan, Japan, Singapore for certain items).
Customs & duties: International orders may incur customs fees, which are the responsibility of the buyer.
Digital Products
Instant download after purchase – no physical shipping needed.
You'll receive access immediately via email after completing your order.
heART Works
Our artworks are shipped within 3–7 business days with love and care.
Free shipping is included. Each piece is wrapped and packaged mindfully to ensure it arrives safely.
Returns & Refund Policy
We are committed to fairness and transparency while honoring the nature of each creation. Return eligibility depends on the item type.
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OMMIA Organic Skincare
For hygiene and safety reasons, we cannot accept returns of opened skincare items.
If your item arrives damaged or defective, please contact us within 7 days of delivery.
⊙ Return shipping costs are the responsibility of the customer (unless the product is faulty).
⊙ Items must be unopened, unused, and in original condition to qualify for a return.
“We care deeply about your health and safety – therefore, opened items cannot be accepted back.”
Apparel & Accessories
Because every item is made to order, we do not offer returns or exchanges for size, fit, or change of mind. Please check sizing carefully before placing your order.
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If your product arrives with a production error or defect (e.g. misprint, damage), please reach out within 7 days of delivery with:
⊙ Your name and order number
⊙ Clear photos of the issue
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We’ll gladly arrange a replacement or refund, depending on the situation.
“Each piece is created uniquely for you – thank you for choosing slow, intentional fashion.”
Digital Products
All digital items (e.g. eBooks, downloads, audio files) are non-refundable.
By purchasing, you acknowledge that the download begins immediately and waive your right of withdrawal.
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“Due to the nature of digital goods, all sales are final. Please ensure all details are correct before purchasing.”
heART Works
Our art is one-of-a-kind. As such, returns are not accepted unless the piece arrives damaged.
If your artwork is damaged in transit, please notify us within 7 days with:
⊙ Your name and order number
⊙ Clear photos of the damage
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We will gladly issue a replacement or refund, and work with you to make it right. Return shipping for damaged items will be covered by us.
Non Returnable Items
⊙ Digital products (downloads, eBooks, audio)
⊙ Opened skincare or body care items
⊙ Apparel made to order (unless defective)
⊙ Gift cards or promotional items
How To Request A Return
If your item is eligible for return, please re-connect at presence@eclipsomail.com
by including the following:
⊙ Full name & order number
⊙ Reason for return
⊙ Photos of the issue (if applicable)
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We’ll respond as mindfully and swiftly as possible.
Thank you for your understanding and support of conscious commerce. Every order is a vote for sustainability, care, and mindful creation. We deeply appreciate your trust and presence in this space.
Right Of Withdrawl (EU Customers)
You have the right to withdraw from your purchase within 14 days without giving any reason, unless the item is excluded (see non-returnable items).
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To exercise this right, contact us at presence@eclipsomail.com within the withdrawal period.
We will issue a full refund once the item is returned in original condition. Return shipping is the buyer’s responsibility.
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Exceptions include digital goods, opened skincare, and custom-made items (see above).
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Your rights are important to us. We appreciate your trust and presence in this space.
Further Legal Information
For further legal details, please also read our: